Emirates has opened its newly redesigned Travel Store in Jakarta, Indonesia, marking an important step in the airline’s efforts to improve travel services for its Indonesian customers.
This new store follows the launch of Emirates’ retail outlets in Hong Kong and Manila, part of the airline’s ongoing investment in the region. The Jakarta location, situated in Sequis Tower, covers 221 square meters and was officially opened by Orhan Abbas, Senior Vice President of Emirates’ Commercial Operations in the Far East. The ceremony was attended by HE Abdulla Salem AlDhaheri, the UAE Ambassador to Indonesia, along with other distinguished guests, trade partners, and media representatives.
“We are excited to open Emirates’ latest travel store in Indonesia, offering our world-class hospitality and personalized service to our valued customers. This new store combines innovative design with expert consultants to create a complete travel experience,” said Orhan Abbas. “From planning to boarding, we aim to provide a seamless journey for our customers.”
A New Retail Experience for Travelers
The Emirates Travel Store in Jakarta is designed to offer Indonesian customers a place where they can enjoy personalized services and explore the brand’s offerings in a comfortable and welcoming setting. The store’s interior combines modern luxury with a relaxed atmosphere. Beige tones and comfortable sofas, along with sleek, contemporary furniture, create a lounge-like space for customers to relax before meeting with Emirates travel advisors.
Guests can also browse a selection of exclusive Emirates-branded merchandise and travel accessories displayed at the center of the store.
At four customer service counters, trained Emirates travel advisors assist customers with flight bookings, ticketing, and inquiries about the airline’s services and destinations. The team ensures that every visitor enjoys the signature Emirates hospitality, providing a high standard of service from the moment they enter the store.
A standout feature of the store is a wall display of the Ghaf tree, the national tree of the UAE, placed above a dynamic LED screen that showcases Emirates’ milestones, destinations, and exclusive offers. A voice-activated LED selfie screen at the entrance adds a fun element, allowing customers to take photos with iconic Emirates destination backdrops. These images can be accessed via QR codes, eliminating the need for printed photos.
The store is also the first to implement a queue management system, offering a smoother and more personalized experience for customers, including Emirates Skywards members. The system helps reduce waiting times and allows customers to provide feedback via WhatsApp.
Emirates in Indonesia
Emirates has been serving Indonesia for over 30 years, operating two daily flights from Jakarta and Denpasar to Dubai, with connections to more than 140 destinations worldwide. The airline also provides the only daily A380 service to Bali, enhancing seat capacity for travelers in and out of the city.
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